Success Stories

Organizational Change Management / Transformational Change

Large Global Retailer

Organizational Change Management / Transformational Change

CHALLENGE

Client was about to implement a new PLM system (Centric) across 7 brands who were using various systems or manual processes in the product lifecycle process.  Their “charge” was to be on ONE system and utilize “largely” the same processes to leverage talent, timelines and efficiencies across all 7 brands.  In addition, not only the brands had to change to a common process and platform, but also their vendors / partners overseas needed to also change in accordance with the new system. 

Our Solution

Design a Change Readiness Strategy that would support all 7 brands throughout the adoption journey of this massive transformation.

The strategy encompassed a model that would support all brands through the adoption journey.  C4G outlined a roadmap to gain consensus on process, tool utilization, impacted audience success and cross functional teamwork.  We were then able to execute the plan in support of each brand, each impacted audience and each stakeholder throughout the change journey.

Our Deliverables

Building a strong team was just the beginning. Once in place, this powerhouse crew developed all this:

  • Change readiness assessment

  • Stakeholder engagement analysis / Executive Coaching

  • Change management leadership Training / CQ (Change Intelligence) Style Assessment on how to LEAD change, understand your change leadership style and how to utilize it most effectively

  • Presented to them how to become a Change Capable organization (Change resilience / agility as a competency) and we are still reviewing and supporting them on this

  • Training needs analysis / curriculum development and delivery strategy of the Centric Program

  • Change Management Training for individual contributors and Managers / Directors

  • Communications plan / execution – messaging around the WHY are we doing this, etc.

  • Change impact analysis

  • Business process gap analysis – assigning low/med/high impacts to each business process change to determine what needed to be included in the training / communication

  • Before / After Change grid by impacted audience

  • Audience Analysis – Impacts to each audience

  • Support plan – pre, during and post implementation

  • Change Agent Network – certifying change agents within each impacted audience to help influence change in their areas and be “listeners”.

  • Metrics of Success / Adoption Scorecard

  • Branding / PR and Marketing of all benefits and the WIIFM (What’s in it for me)

  • Organizational Design review – are the right people in the right jobs, are jobs changing, how can we prepare them – Conduct a RACI


Our Impact

This multi-year project yielded strong, measurable results with a delighted Leadership team.

  • Over 1,500 associates trained globally including the vendors overseas

  • All Training material was developed, including on line job aides / videos / instructor led materials

  • Adoption of 82% emotionally committed to the change

  • Tool Utilization as designed – 74% of users are utilizing the tool as designed

  • Client Satisfaction – End Users are 86% happy with the change and understand its benefits to them and the organization

  • Executives satisfied with the result of the overall implementation