Is your organization Change CAPABLE?

One thing is for certain, change is constant.  We have heard that for years, but I believe it is more prevalent in today’s business climate than ever before.  Look at Retail, everyone is trying to figure out customer engagement, how do we engage with the “new” customer and their buying habits?  How do we KNOW the customer and what they want?  While I believe that everyone knows that change is constant, I wonder how many of you are truly prepared.  How resilient are you to change? How does this show up in your personal behaviors of those within your organization? 

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Pinterest fails and OCM proficiency

Prior to my focus on Organizational Change Management, I spent years in training and development, primarily in the hospitality industry. Time and time again I would be approached by managers and supervisors who told me their employees needed more training. The employees in question weren’t abiding by service standards and they wanted to send them back to any training they could. There is a book I recommended to many operations leaders called "Training Ain’t Performance", by Harold Stolovitch. Training, I coached them, would not fix their problem. The employees needed support and feedback and consequences if they chose to ignore the standards.

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6 Habits That Bring Out the Best Leader in All of Us.

Leadership is about holding oneself and others accountable for our actions.  One of the Emotional Intelligence competences is empathy.   What would an empathic leader do differently? How would an empathetic leader impact the world around her?  Here are six habits with the potential to change the world we live in and become real leaders at work, at home and in our communities.  

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The Year Has Changed: Leaders, are you ready to do the same?

Around this time of year many of us crave a sense of newness and possibility. Others may feel that whatever their vision for change, it is just too late or too hard to make the effort.  Those who struggle with the desire to be a more impactful leader in 2018 may ask, “Where do I start?”  Those who ask this question, at least know there is a need to increase leadership capacity -- their own and those who report to them.

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Brandon Friedel