Posts tagged #ocm #changemanagement #pintrest
Pinterest fails and OCM proficiency

Prior to my focus on Organizational Change Management, I spent years in training and development, primarily in the hospitality industry. Time and time again I would be approached by managers and supervisors who told me their employees needed more training. The employees in question weren’t abiding by service standards and they wanted to send them back to any training they could. There is a book I recommended to many operations leaders called "Training Ain’t Performance", by Harold Stolovitch. Training, I coached them, would not fix their problem. The employees needed support and feedback and consequences if they chose to ignore the standards.

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